Frequently Asked Questions
Yes — we’re right here in Bicester and make it as convenient as possible for you!
Option 1: Bring your device directly to our lab
Simply drop by during our working hours (or arrange flexible after-hours if needed):
Hand over your laptop, MacBook, Xbox, PlayStation, Nintendo console or any other device — we’ll inspect it on the spot, run diagnostics if required, and often start the repair right away (many jobs are same-day!).
Option 2: We can collect and return your device at home
If you’re in the Bicester/Oxfordshire area and prefer not to travel — we offer collection and return service (home visit).
I can come to your home or office to pick up the device, perform the repair in our lab, and then bring it back fully fixed. This is especially convenient for heavier consoles, multiple devices, or if you have mobility issues. Just contact us to arrange a time — we’re flexible!
Option 3: Send it by post (nationwide shipping)
No problem if you’re further away — just send your device
Contact us first (highly recommended before any option):
Each preowned device featured on this website comes with actual photos of the specific item for sale. While a main stock photo may be included to showcase the model, the additional photos are accurate representations. We utilize professional equipment for our photography, and the lighting used can either accentuate or minimize imperfections. The product description includes information on the overall cosmetic condition, presented on a 9-point scale for a comprehensive understanding of the device's appearance
All devices we sell come with a standard 30 days warranty. However, for added peace of mind, we also offer extended coverage options for 6 and 12 months at an additional cost. To enhance your purchase experience, consider adding extra services such as battery replacement during your initial purchase. This way, you can receive all the essential services you need simultaneously.
The battery capacity of our preowned devices varies, as it naturally decreases with each charging cycle. While we don't conduct specific battery tests, we provide a self-diagnostic report with each MacBook, offering insights into the remaining capacity and overall battery condition. For those looking to optimize battery performance, we also offer a battery replacement service. If you purchase a laptop and use this service immediately, you can enjoy a constant 30% discount as part of our ongoing promotion.
All our services come with a 30-day warranty. We strive to deliver top-notch quality in our repairs, ensuring that the devices we fix typically continue to function for years after the service. While one month may seem short, it is sufficient to confirm the resolution of most issues. Complex cases, such as water-damaged laptops, may have multiple hidden problems that become apparent over time. We address the identified issues and conduct thorough liquid cleaning. In cases where additional services may be required, we provide assistance within the 30-day period to maximize the value of our service without additional labor charges. Our goal is to offer comprehensive support and satisfaction to our clients.
Our return policy is straightforward: You have a 30-day window to return your purchase if you're not fully satisfied. Just reach out to us or send it back. Your satisfaction is paramount!